Overview & Scope
This Privacy Policy explains how Crick4U ("we", "us", or "our") collects, uses, protects, and discloses information when you use our website (crick4u.io), our desktop/cloud cricket analysis software, video capturing rigs, and related advisory services.
By signing up for a trial, purchasing a daily or monthly software license, or submitting inquiries through our platform, you acknowledge and agree to the practices outlined in this policy.
Information We Collect
We only collect information necessary to deliver high-performance cricket analytics and client support:
- Contact & Account Data: Your name, email address, phone/WhatsApp number, cricket club, school, or academy name when registering for a trial or placing an order.
- Match Telemetry & Roster Information: Player names, batting/bowling orders, match dates, venue locations, pitch maps, wagon wheels, and ball-by-ball tagging logs inputted into the software.
- Technical & Diagnostic Data: IP address, operating system, browser type, error logs, and session duration to ensure smooth software streaming and hardware rig synchronization.
Match Footage & Tactical Strategy Protection
We understand that match video footage, bowling release analytics, batting weak-zones, and team tactics constitute sensitive competitive intelligence.
Crick4U will NEVER sell, rent, license, or share your team's match footage, player telemetry, or tactical strategies to rival clubs, third-party scouts, or data brokers. All match footage remains 100% the intellectual property of your club or team.
Footage processed through automated AI tagging is accessed strictly by authorized systems for video rendering, clipping, and telemetry calculations requested by your team operators.
How We Use Your Data
Information gathered by Crick4U is utilized strictly for the following purposes:
Analytics Generation
Generating pitch heatmaps, wagon wheels, bowling trajectories, and automated PDF match dossiers.
Rig Deployment
Configuring customized camera hardware, 1-side rigs, and technician support for scheduled match dates.
Direct Customer Support
Providing real-time onboarding, software updates, and rapid incident resolution over WhatsApp and live chat.
System Integrity
Preventing software license piracy, unauthorized sharing, and securing cloud sync protocols.
Data Security & Storage
We implement enterprise-grade technical and organizational safeguards to prevent unauthorized access, alteration, or disclosure:
- End-to-End Encryption: All data transmitted between your device, capturing cameras, and our servers is secured using TLS 1.3 / SSL encryption.
- Secure Cloud Infrastructure: Cloud video backups and telemetry records are stored in hardened, SOC-2 compliant data centers with automated redundancy.
- Restricted Operator Access: Only designated senior systems engineers have access to production server environments, governed by multi-factor authentication (MFA).
Third-Party Services & Integrations
We partner with trusted third-party providers to facilitate our platform functionality:
- WhatsApp Business API: To provide instant order forwarding, live customer service, and technical assistance.
- Client-Side PDF Engines: Match reports generated on your browser are processed locally without unauthorized third-party scraping.
- Cloud Storage: Secure storage facilities used exclusively for client-requested match video archiving.
Your Privacy Rights & Controls
As a valued Crick4U user or partner, you retain full ownership and control over your information:
- Right of Access: Request a full copy of all match data, player stats, and account records associated with your subscription.
- Right to Rectification: Update or correct your team roster, contact numbers, or ground location info.
- Right to Erasure (Data Deletion): Request the permanent deletion of your account, past match telemetry, and uploaded footage at any time.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding this Privacy Policy or your team's tactical data, please contact our team directly:
